draft article publc

ry capabilities required for a solid knowledge base is missing in most of these platforms. We concluded that there is definitely an opportunity to build a better product that just solves only one problem, very well - "providing a great self-service knowledge base product", no ticketing, no chat, no bells & whistles.

Here are the top 11 challenges we wanted to address in Document360

Mark Down support (great authoring experience): Writing documentation should be as seamless as possible. We wanted our product to provide support for MarkDown syntax with great authoring editor.
Category Manager: A good category manager to organise your content (category/sub-category/articles) with the ability to move/hide articles etc., is very crucial for a good knowledge base solution.
Versioning: We believe documentation has to be treated like code — never it will be in a static state. A good version control system is essential which allows you to compare changes, rollback to an older version and so on.
Backup and Restore: Human errors are inevitable; we wanted to provide a robust backup (both system and manual) and restore mechanism so that you don't lose your valuable documentation.
Analytics: Out of the box analytics to identify your well-performing articles, missing articles for user searches, and keeping an eye on the traffic.
Good Search: A super good search is vital to a knowledge base. Often these days, search is the number one navigation mechary capabilities required for a solid knowledge base is missing in most of these platforms. We concluded that there is definitely an opportunity to build a better product that just solves only one problem, very well - "providing a great self-service knowledge base product", no ticketing, no chat, no bells & whistles.

Here are the top 11 challenges we wanted to address in Document360

Mark Down support (great authoring experience): Writing documentation should be as seamless as possible. We wanted our product to provide support for MarkDown syntax with great authoring editor.
Category Manager: A good category manager to organise your content (category/sub-category/articles) with the ability to move/hide articles etc., is very crucial for a good knowledge base solution.
Versioning: We believe documentation has to be treated like code — never it will be in a static state. A good version control system is essential which allows you to compare changes, rollback to an older version and so on.
Backup and Restore: Human errors are inevitable; we wanted to provide a robust backup (both system and manual) and restore mechanism so that you don't lose your valuable documentation.
Analytics: Out of the box analytics to identify your well-performing articles, missing articles for user searches, and keeping an eye on the traffic.
Good Search: A super good search is vital to a knowledge base. Often these days, search is the number one navigation mechary capabilities required for a solid knowledge base is missing in most of these platforms. We concluded that there is definitely an opportunity to build a better product that just solves only one problem, very well - "providing a great self-service knowledge base product", no ticketing, no chat, no bells & whistles.

Here are the top 11 challenges we wanted to address in Document360

Mark Down support (great authoring experience): Writing documentation should be as seamless as possible. We wanted our product to provide support for MarkDown syntax with great authoring editor.
Category Manager: A good category manager to organise your content (category/sub-category/articles) with the ability to move/hide articles etc., is very crucial for a good knowledge base solution.
Versioning: We believe documentation has to be treated like code — never it will be in a static state. A good version control system is essential which allows you to compare changes, rollback to an older version and so on.
Backup and Restore: Human errors are inevitable; we wanted to provide a robust backup (both system and manual) and restore mechanism so that you don't lose your valuable documentation.
Analytics: Out of the box analytics to identify your well-performing articles, missing articles for user searches, and keeping an eye on the traffic.
Good Search: A super good search is vital to a knowledge base. Often these days, search is the number one navigation mecha